Privacy and data protection

Explanation of information obligation

(Data protection)

The protection of your personal information is a special concern for us. We therefore process your data exclusively on the basis of the statutory provisions (DSGVO, TKG 2003). In these privacy information, we inform you about the most important aspects of data processing as part of our website.

Contact us

If you contact us by form on the website or by e-mail, your specified data will be stored for processing the request and for the case of connection questions six months with us. We do not give this data without your consent.

Data storage

We point out that for the purpose of the simpler purchasing process and for later agreement from the webshop operator in the context of cookies, the IP data of the connection holder will be stored, as well as name, address and credit card number […] of the buyer.

In addition, the following data is also stored for the purpose of contract processing: name, address, bank / credit card information, telephone number, e-mail address, IP address. The data provided by you are required for the fulfillment of the contract or to carry out pre-contractual measures. Without this data, we can not complete the contract with you. Data transmission to third parties is not, with the exception of the transfer of credit card data to the unwinding bank institutions / payment service providers for the purpose of debit of the purchase price, to the transport company / shipping company commissioned by us and to our tax advisors for the performance of our tax obligations.

After termination of the purchasing process, the data stored for us will be deleted. In the case of a conclusion of the contract, all data from the contractual relationship shall be stored by the end of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the expiration of product liability (10 years). Data processing takes place on the basis of the statutory provisions of § 96 (3) TKG and Article 6 (1) LIT (consent) and / or LIT B (necessary for the fulfillment of the contract) of the DSGVO.


Our website uses so-called cookies. These are small text files that are stored on your terminal using the browser. They no harm.

We use cookies to make our offer user-friendly. Some cookies are stored on your terminal until you delete it. They enable us to recognize your browser on the next visit.

If you do not want this, you can set up your browser so that he informs you about setting cookies and allow them only in individual cases.

When deactivating cookies, the functionality of our website can be restricted.

Web analysis

We use Google Analytics to analyze the website usage. The data obtained is used to optimize our website as well as advertising measures.

Google Analytics is a web analysis service operated and provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States). Google processes the website usage data on our mission and undertakes contractually measures to ensure the confidentiality of the processed data.

During your website visit, u.a. The following data is recorded:

Called pages

Orders including sales and ordered products

Your behavior on the pages (for example, clicks, scroll behavior and residence time)

Your approximate location (country and city)

Your IP address (in a shortened shape so that no clear assignment is possible)

Technical information such as browsers, internet providers, terminal and screen resolution

Source of origin of your visit (i.e. about which website or via which advertising material you have come to us)

These data will be transferred to a Google server in the USA. Google considers the privacy policy of the "EU-US Privacy Shield" agreement.

Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a random user ID with which you can be recognized in future website visits.

The recorded data is stored together with the random-generated user ID, which allows the evaluation pseudonymer user profiles. These user-related data will be deleted automatically after 14 months. Other data is stored indefinitely in aggregated form.


You have the opportunity to subscribe to our newsletter through our website. For this we need your e-mail address and your explanation that you agree with the receipt of the newsletter.

Once you have signed up for the newsletter, we will send you a confirmation e-mail with a link to confirm the registration.

You can cancel the subscription from the newsletter at any time. Please send your cancellation to the following e-mail address: We then delete your data in connection with the newsletter shipping. This revocation does not affect the legality of processing due to the consent to the revocation.

Your rights

In terms of their data stored in us, they are basically the rights to information, correction, deletion, restriction, data transferability, revocation and contradiction. If you believe that processing your data violates the data protection right or your data protection claims otherwise injured in a way, you can join us or the data protection authority complain.

You can reach us at the following contact details:

Doggyfix E.U.
Jakob Stainer Gasse 27/1
1130 Vienna

Tel: +43 (1) 8030 209